Shipping & Returns

Delivery & charges

Items will be shipped as soon as possible but this may vary depending on whether it is in stock or needs making. We endeavour to send all items within 3 days but more complicated items may take longer so please contact us if you are in a rush or have a specific deadline date.


Delivery within the UK will be sent either via Royal Mail Recorded Delivery, delivery 1-5 days or via Royal Mail Special Delivery, which guarantees next day delivery before 1pm, please be aware that with either method the delivery will need signing for. You will be emailed to inform you that your item has been dispatched.

Delivery outside of the UK will be sent using Royal Mail International ‘Signed For’ service.

All prices on the website are for the relevant item only and are exclusive of postage costs which will be added to the total at the point of checkout.

Delivery is charged at £3.50  per parcel for parcel orders totalling under £100 , ie the delivery is charged just once per order, regardless of how many pieces you have ordered.

Free delivery for orders over £100.

Delivery times.

Delivery will not take place before clearance of payment Any specified delivery dates are approximate and we do not accept liability for any losses

We shall not be liable for any delay in delivering your product if that delay or failure is caused by circumstances beyond our control such as war, riot, act of terrorism, commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of postal or courier service, failure of ISP or telecommunications provider in connection with the performance of this Agreement.Risk Items will be delivered only to the address on the order and once signed for responsibility will be transfered to you. From this time onwards any damage or loss to the goods will be at your own risk.

Description of goods and accuracy of product info.

Whilst we try to photograph and describe our work as clearly and realistically as possible, due to the handmade nature of our jewellery some items may differ slightly from the image on the website. Please remember that colours and images may also vary depending on the monitor and browser you are using.

We have tried to make all images, prices, descriptions, specifications and advertising on this site are as accurate as possible, but errors may occur and they are for the sole purpose of giving an approximate description of the goods.

Images may not be to actual size. Some manufacturing processes and natural materials, for example certain mark making techniques, finishes or gemstones, are more liable to variation than others. We feel this just adds to the individuality and uniqueness of our pieces but do feel free to contact us if you have any queries about your order.

This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Our rings are available between sizes J and W at standard prices as indicated. Most ring styles can be made in sizes smaller or larger than this, but this will subject to an extra charge. Please feel free to email us for further details on any specific design at sales@annikarutlin.com

Chains are generally offered at standard 16, 18 and 20 inch lengths (equates to 36, 42 and 56cm)
We are more than happy to quote you for any alternative length you may desire. Please email us with any requests at
sales@annikarutlin.com

Price & Payment

All prices are subject to change.
All prices are inclusive of VAT, except for orders made from outside the UK or the European Union, which are VAT free.
We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
The sale of the goods takes place only when the product leaves our premises. Until that time, no charge will be made to your credit card and Annika Rutlin will not be bound to supply the goods at the price

Payment methods
We accept on-line payment by
Visa, Mastercard, Switch, Delta and Paypal.

Availability of goods

All work is manufactured in house so we are generally able to send orders out within 2-5 days, depending on payment clearance. If we have a run on a certain product or are experiencing exceptionally busy period, especially around Christmas, delivery times may be extended. Often it is actually the hallmarking that can cause delays to an order. We therefore generally quote 1-3 weeks for standard silver orders and 2-4 weeks for gold/ platinum pieces.

Commissioned pieces can obviously take longer depending on time taken to agree the design and the complexity of the piece. Please do let us know if you have an important deadline date and we will make sure we meet that target or inform you accordingly of what is possible.

Order cancellation and returns

At Annika Rutlin we aim to provide you with the highest standards of customer service and we hope your order meets your expectations . We are delighted that you have shopped with us but we know that occasionally you may want to return items. All customers in the European Union have the right to withdraw from the purchase of a stock item within 7 working days of the date the item was delivered.

To cancel your purchase within this seven-working-day cooling-off period you should notify us by email info@annikarutlin.com,  or in writing to Annika Rutlin within the 7 day time period and you will be issued with an official returns number. Print and complete a returns form to accompany your goods .In order to ensure your return can be dealt with as efficiently as possible please make sure to include your name, address, telephone number, order number / copy of your invoice and your returns reference number

Please return the item in the original condition in which it was received. Orders must be unused, undamaged and and with their original packaging. We will not refund any goods that show any signs of wear. Wilful, malicious damage or negligence will void any rights to our refund or exchange policies.

Some items are tagged. Returns will not be accepted for items that have been untagged, so please make sure not to remove the tag untill you are 100% sure you want to keep the item

We cannot exchange Earrings, or body jewellery, for hygiene reasons, and any special orders, engraved or bespoke pieces are not eligible for a refund or exchange, unless faulty when they will be repaired or replaced.

All rings are made to order and are therefore non returnable unless faulty, damaged or not as described. Don’t panic - If you make an error generally resizing is possible but will be subject to an extra charge. Please note some ring styles are not resizeable.. Acknowledged refunds will be processed within 14 days upon receipt of returned goods by Annika Rutlin.

We do not recredit postage costs and you are also responsible for the cost of returning items to us, unless the items were received damaged or the items were incorrectly delivered on our part. We recommend you return the item using an insured ‘signed for’ delivery service, such as registered post, and that you retain proof of postage. The customer will remain responsible for the goods until they arrive back at Annika Rutlins workshop.

Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that Annika Rutlin incur for the collection of goods will be requested for recharge.

Please note that your statutory rights are not affected.

Exchanges

Should you wish to exchange your purchase for an alternative design, simply return your original purchase whilst informing us of your preferred item.

Exchange items can only be dispatched once the returned goods have been received and checked.

You will be responsible for return postage but your exchanged item will be sent out with free shipping.

You will be charged for any difference in cost and any additional shipping, taxes and import duties, or refunded any credits due.

Incorrect or Incomplete Orders

We have a proceedure for double checking all orders pre dispatch, but in the rare event that an item could be missing or incorrect please contact us immediately (within 48hrs) via our email info@annikarutlin.com and we will try to rectify the situation asap.

Faulty Goods

If you are concerned that a product we have supplied may be faultyand you wish to return it to us for assessment please follow the guidelines below:

Goods should be accompanied by your name and contact details, the order number and the date of purchase. Please provide as much information as you can as this will allow us to refund you correctly. Full details of the fault should be given in a brief letter and the goods returned to the Annika Rutlin address. Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investiagtions to a reasonable timescale.

If the goods are found to have a fault Annika Rutlin will repair, replace or refund the goods.
If the goods are found to not be faulty, the goods will be returned to you. Subject to the UK Statutory Right of Cancellation we reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty. Annika Rutlin will refund the price paid by the consumer including outward delivery charges on any product which is wrongly delivered, or is damaged during delivery.

If you have any questions about returning faulty goods, you can contact us at: info@annikarutlin.com
tel: 01273 583485

Goods damaged or lost in transit

We will email you to inform you of the dispatch of your order together with the registered parcel number. You will then be able to track and trace your parcel via the Royal Mail website; www.royalmail.com,
or by phone; 08459 272 100 quoting your reference number

If your goods were damaged or lost by Royal Mail, a claim will need to be made before we can issue a refund.
Royal Mail will not declare any parcel officially lost until 14 days have passed and so any lost parcel claim cannot be processed until this time period has elapsed. Please contact us if you are at all worried that your parcel may be missing and we will follow up on it for you.

We will endeavour to send a replacement item asap if requested, but will have to charge for it in full. Once the Royal Mail Compensation claim has gone through you will then be reimbursed in full, providing the claim has been successful.