Shipping, Returns & Product Policy

Delivery & Shipping

At Annika Rutlin Jewellery, every piece is crafted with care. Because we are a working studio and not just a warehouse, our delivery times reflect the bespoke, handcrafted nature of our work.

Dispatch & Processing Times

We endeavour to dispatch all orders as quickly as possible. However, dispatch times depend on whether the item is in stock or being made specifically for you:

In-Stock Items: Generally dispatched within 2–5 working days of payment clearance.
Made-to-Order Silver: Please allow 1–3 weeks for dispatch.
Gold & Platinum: Please allow 2–4 weeks for dispatch.
Hallmarking: Occasionally, delays may occur at the Assay Office during busy periods. If this affects your order, we will inform you immediately.

If you have a specific deadline, birthday, or anniversary, please [Contact Us] before ordering. We will do our absolute best to meet your date.

UK Delivery Charges

We use Royal Mail for a secure and reliable service. All deliveries require a signature upon receipt.

Orders over £100: FREE Delivery
Orders under £100: £5.00 Flat Rate

Items are sent via Royal Mail Recorded Delivery (typically 1–5 working days) or Royal Mail Special Delivery (Guaranteed Next Day by 1pm after dispatch).

International Delivery (EU & Rest of World)

We ship our British-made jewellery globally using Royal Mail International ‘Signed For’ services.

Shipping Cost: Calculated at checkout based on location.
Customs & Duties: Following the UK's departure from the EU, orders shipped outside the UK are sold on a DDU (Delivery Duty Unpaid) basis. You are responsible for any local taxes, VAT, or import duties charged by your country.

Returns & Exchanges Policy

We want you to be delighted with your Annika Rutlin jewellery. However, if you need to return an item, our policy complies with the UK Consumer Contracts Regulations.

1. Cancelling a Stock Order (Right to Withdraw)

For standard "stock" items, you have the right to cancel your purchase and request a refund within 14 days of receiving your goods.

How to Cancel: Notify us by email at info@annikarutlin.com to receive an official Returns Number.
Condition: Items must be returned unused, undamaged, and with all original packaging.
Tags: If an item has a security tag, returns will not be accepted if the tag has been removed. Please ensure you are happy with the piece before removing the tag.
Refunds: Refunds will be processed within 14 days of us receiving the returned goods. We do not refund the original postage cost unless the item was faulty or sent in error.

2. Non-Returnable Items (Bespoke & Custom)

In accordance with UK law, the right to cancel does not apply to the following:

Bespoke & Personalised Items: Any piece that has been engraved, customised, or specially commissioned.
Rings (Made to Order): As our rings are individually made to your specific size, they are classified as custom items and are non-returnable unless faulty. Note: Resizing is often possible for a small fee; please contact us for details.
Earrings & Body Jewellery: For hygiene reasons, these are non-returnable.

3. Exchanges

If you wish to exchange a stock item for a different design:

Return the original item to us in perfect condition.
You are responsible for the return postage costs.
We will ship your new exchange item with FREE delivery.
Any difference in price will be charged or refunded accordingly.

4. How to Return an Item

Contact us to get your Returns Number.
Pack the item securely including your name, order number, and Returns Number.
Ship via an insured, trackable service (e.g., Royal Mail Special Delivery).
Important: You remain responsible for the goods until they reach our workshop. We cannot refund items lost in transit back to us.

Faulty Goods & Guarantee

We take pride in our British craftsmanship. In the rare event that an item is faulty:

Reporting a Fault: Please contact info@annikarutlin.com immediately (ideally within 48 hours of receipt) with a description and photo of the issue.
Our Solution: If the item is confirmed as faulty, we will offer to repair, replace, or refund the item (including your return postage costs) in accordance with the Consumer Rights Act 2015.
Assessment: We reserve the right to inspect returned goods. Refunds will not be issued for items damaged due to accidental damage, neglect, or normal wear and tear.

Product Descriptions & Imagery

Handcrafted Quality

As every piece of Annika Rutlin Jewellery is handmade in our UK studio, slight variations may occur.

Unique Character: Unlike mass-produced factory items, small differences in texture, finish, or gemstone colour are part of the unique beauty of handcrafted sterling silver.
Accuracy: We make every effort to photograph and describe our work accurately. However, colours may vary depending on your screen settings.
Imagery: Images are for illustrative purposes and may not represent the actual size—please check the dimensions provided in the product description.

Pricing & Availability

Pricing: Prices are subject to change. The price is confirmed only when your order is accepted.
Errors: We reserve the right to correct typographical errors or inaccuracies (including pricing) at any time, even after an order has been submitted. If a pricing error affects your order, we will contact you to confirm if you wish to proceed at the correct price.