Frequently Asked Questions

    Q. How do I know my order has been processed?
    A. We will send you an order confirmation. We will later email you informing you that your order has been sent on the date of posting, including the Recorded/ Special Delivery Reference number so that you can track the delivery of your parcel.

    Q. What address do I use for my credit card?
    A. Use the address that your card is registered to.

    Q. Can I have the order delivered to a different address from the one on my card?
    A. Yes -You can change the delivery address in your basket. Just scroll down to the bottom and click on 'Send the items from this order to an alternative address'.

    Q. Can you ship overseas?
    A. Yes - We will gladly post overseas using the Royal Mail ‘International signed for’ service at a cost of £9.95

    Q. Can you deliver to the Republic of Ireland?
    A. Yes – your jewellery will be posted via Royal Mail ‘International Signed For’ service at a cost of £7.95

    Q. Can I be discrete as my order is a surprise gift for someone else?
    A. Yes. Your order will come in an unmarked padded envelope (with the jewellery beautifully boxed inside). The parcel must be signed for and will have our return address on the reverse, but this will state AR Designs Ltd not Annika Rutlin. If this may still raise suspicion we suggest you have it delivered to an alternative address.

    Q. My jewellery hasn’t arrived yet?
    A. We will email you when your item(s) is/ are dispatched. If sent by recorded delivery it can take up to 5 days to arrive. If sent by special delivery the parcel is guaranteed by Royal Mail to be delivered before 1pm the following day. Using your tracking number you can check up on your parcel progress via the Royal Mail website; www.royalmail.com

    Or if really worried phone us! Tel; 01273 583485.

    Q. Can you do a rush job?
    A. Generally yes. It does depend on the item and time of year, but it is always worth checking as it may even be possible to despatch some items on the same day!

    Q. I get an answer machine when I try to call?
    A. Our business hours are Monday through Friday 9am to 5pm. We will endeavour to answer the phone whenever possible but we are a manufacturing workshop and are therefore sometimes unable to answer safely -we are probably torch or file in hand, or the polishing motor is drowning out the sound!! Please leave a message including name and number and we will return your call asap, or alternatively email us info@annikarutlin.com


    Q. Do you have a showroom I can visit?
    A. No we do not have a retail area and do not hold stock as the work is made to order. Please check our stockists list. We have a fantastic range of Contemporary Jewellers stocking our work and would encourage you to support them by purchasing directly from any shop you visit. Jewellery is a tactile experience and their educated staff can help you choose the correct size and style to suite your needs.

    Q. Can I buy at Wholesale?
    A. Yes but only if you are a retail outlet. We do practise a vetting procedure and require references. Please contact us on 01273 583485 or info@annikarutlin.com and our Sales Development Manager will call to discuss.

    Q. Why should I register and Login
    A. By registering you will not only enable extra utilities such as the order history function but also be first to qualify for any offers or discounts.

    Q. I have ordered the wrong size, can I exchange it
    A. Yes this is no problem, though there is a possibility a charge might be levied it is generally free but you will be charged postage. Please check our exchange policy for more info.

    Q. Can I have the jewellery adapted or personalised?
    A. Yes – as we manufacture the jewellery ourselves we have great scope for adaptation, but please be aware that delivery times may be extended for non-standard pieces.
    Simply contact us with your request;info@annikarutlin.com
     
    Q. Can I have something made to my own design?
    A. Yes. We would be excited to work with you to create something unique. Simply contact us with your request; info@annikarutlin.com
     
    Q. Can I provide the gemstone / diamond
    A. Yes but we will accept no responsibility for your stone, should it prove flawed or prone to damage during the manufacture process, and we will take no responsibility for stones that break due to inherent flaws. We will endeavour to inform you of all risks and options once we have appraised the stone.

    Q. Can you manufacture to European, US and mm sizings?
    A. Yes! Please also check the ring size comparison lists if you feel this will help.

    We work to the UK sizing system but can convert your size from other measurements if you have had your measurement taken under another system.

    Inside Diameter in mm

    Inside Circumference in mm

    UK, Ireland & Australia

    US & Canada

    Europe

    Switzerland

    China & Japan

    general guide for UK sizes

    13.26

    41.7

    D

    2

    41.7

    1.5

    2

    Childrens & Small

    13.46

    42.3

    42.3

     

     

    13.67

    42.9

    E

    42.9

    2.75

    3

    13.87

    43.6

    43.6

     

     

    14.07

    44.2

    F

    3

    44.2

    4

    4

    14.27

    44.8

    44.8

    5.25

    5

    14.48

    45.5

    G

    45.5

     

     

    14.68

    46.1

    46.1

    6.5

    6

    14.88

    46.8

    H

    4

    46.8

     

    7

    15.09

    47.4

    47.4

    7.75

     

    15.29

    48

    I

    48

     

    8

    15.39

    48.3

    48.3

     

     

    15.49

    48.7

    J

    48.7

    9

     

    15.7

    49.3

    5

    49.3

     

    9

    15.9

    50

    K

    50

    10

     

    16.1

    50.6

    50.6

     

    10

    16.31

    51.2

    L

    51.2

    11.75

     

    Average UK Ladies

    16.51

    51.9

    6

    51.9

    12.75

    11

    16.71

    52.5

    M

    52.5

     

    12

    16.92

    53.1

    53.1

    14

    13

    17.12

    53.8

    N

    53.8

     

     

    17.32

    54.4

    7

    54.4

    15.25

    14

    17.53

    55.1

    O

    55.1

     

     

    17.73

    55.7

    55.7

    16.5

    15

    17.93

    56.3

    P

    56.3

     

     

    18.14

    57

    8

    57

    17.75

    16

    18.34

    57.6

    Q

    57.6

     

     

    18.54

    58.3

    58.3

     

    17

     

    18.75

    58.9

    R

    58.9

    19

     

    Ladies & Average UK mens

    18.95

    59.5

    9

    59.5

     

    18

    19.15

    60.2

    S

    60.2

    20.25

     

    19.35

    60.8

    60.8

     

    19

    19.56

    61.4

    T

    61.4

    21.5

     

    19.76

    62.1

    10

    62.1

     

    20

    19.96

    62.7

    U

    10¼

    62.7

     

    21

    20.17

    63.4

    10½

    63.4

    22.75

    22

    20.37

    64

    V

    10¾

    64

     

     

    20.57

    64.6

    11

    64.6

     

    23

    Large Mens

    20.78

    65.3

    W

    11¼

    65.3

    25

     

    20.98

    65.9

    11½

    65.9

     

    24

    21.18

    66.6

    X

    11¾

    66.6

     

     

    21.39

    67.2

    12

    67.2

    27.5

    25

    21.59

    67.8

    Y

    12¼

    67.8

     

     

    21.79

    68.5

    Z

    12½

    68.5

    28.75

    26

    22

    69.1

    12¾

    69.1

     

     

    22.2

    69.7

     

    13

    69.7

     

    27



    Q. Can I order in any other metals than those shown on the site e.g. 9ct or palladium.
    A. Yes – We will quote you first and then proceed at your request. Please be aware that delivery times may be extended for non-standard pieces.

     

    Q. How can I be sure what metal my jewellery is made of?
    A. All our work is tested and hallmarked by the London Assay Office. www.assayofficelondon.co.uk
    The hallmark states the makers mark, the metal type, the London Assay Office mark and the date tested.

    See our hallmark info for a more detailed explanation


    Q. Where is the jewellery manufactured?
    A. The vast majority of the work takes place at our own workshop. Any casting is undertaken externally by a couple of different UK based casting companies. We do source some machine-made chain and findings from outside of the UK, notably from Italy, but try to keep as much UK based as possible.

    Q. Is there any Nickel in your jewellery
    A. Whilst we cannot 100% guarantee that all our jewellery is totally nickel free we do our utmost to try to make it so. Our silver is 92.5% pure with a copper alloy and we use a Palladium alloy in our white gold jewellery as opposed to the cheaper Nickel alternative. All our work complies with the European Nickel Directive 94/27/EC.
    Platinum is recommended for those with highly sensitive skin as it is considered hypoallergenic.

    Q. What is Nickel Silver?
    A Nickel Silver (also known as German Silver) is the generic name for any of a range of non-precious bright silvery-grey metal alloys, composed of copper, nickel and zinc. Despite its name it contains no silver.

    We do not use Nickel Silver. We only use Sterling Silver which is 92.5% pure silver.

    Q. What is Rhodium plating and why is it used?
    A. We support the ‘keep metals real’ campaign and believe in portraying metals realistically. White gold can have a slightly yellow tint, it is gold after all, and we appreciate this fact.

    The white colour is achieved by adding white alloys to the metal. For a more in-depth explanation please check out our Gold Info.

    Often white gold is rhodium plated to give it a whiter more platinum like colour. You may prefer this colour or wish to match your new purchase to other Rhodium plated jewellery that you already own. It is a standard practise within the jewellery trade to plate. We therefore offer you the choice of with or without plating at the point of purchase.

    Q. What different finishes are available?
    A. All work is available in a satin matt finish or a polished finish

    Q. Why has the surface finish on my ring changed over time?

    A. Matt surfaces will gradually become more polished with wear, whilst polished surfaces will slowly become more matt. This is just general wear and tear and is unavoidable. Re-matting can be done by gently brushing over the surface in one direction with a green scouring pad, or pumice powder on a toothbrush, but if you are worried about doing this yourself return your jewellery to us and we will refinish it for you. Regaining the high polished finish is slightly harder as it requires the small scratches from wear to be removed and this can only really be done properly by a professional jeweller. Shine can be regained using a silver dip solution, though this will strip the ‘naturally aged’ patina from your piece. Toothpaste on a very soft toothbrush can be used to remove tarnish on matt finished jewellery. This process is effective but can add very fine scratches to highly polished pieces unless a very soft brush is used. As with every chemical the toothpaste must be diligently washed off so as not to leave any residue.

      We are happy to refinish items for you, please email us for a quote; info@annikarutlin.com

        Q. Why has my silver jewellery turned black?                                                          
          A. Jewellery will naturally slowly tarnish over time, see our silver info guide for details on reasons why. The only form of sterling silver that will not tarnish is a plated form such as rhodium plated.

            The tarnishing process can be accelerated when the jewellery is in contact with skin, due to the acids exuded from the body and contact with other chemicals such as hairsprays, deodorants, perfumes and soaps. Stress and diet also appear to have an affect due to the release of toxins through the pores. Tarnishing is also exacerbated in hot or humid conditions, with textured and matt finishes being more prone to tarnishing and discolouration trapping moisture and chemicals more than highly polished surfaces.

            Q. Can you redarken my jewellery?

            A. Yes - if you have a piece that was originally dark in finish and the finish has got to light then we can reblacken your jewellery for you.

             

            Any questions not answered here can be directed to us at info@annikarutlin.com

            or give us a call on 01273 583485, and we will do our best to help!

            Happy shopping!